Approach

How do we strive to achieve our client's goals?

We employ a collaborative approach, combining the industry expertise and objectivity of our senior executives with the experience, knowledge and local market perspective of the client staff. Our process is highly customized and experience driven. Depending on the engagement, we will work onsite, conduct interviews with key staff and collect data for analysis offsite to compare with our benchmark data. Integral elements of our CORF assessments include the following:

• Key operational practices of the CORF
• Compliance assessment
• Workflow processes from Intake through Billing
• Productivity, staffing policies and pay practices
• Existing information system and other tools
• Accounts receivable management
• Volume and components of volume including referral rates, visits per patient episode and trends
• Satisfaction measurement tools for patients, employees, referral sources and physicians

Benefits

What are the outcomes for our clients?

Our reports are based on the balanced scorecard, which is an effort to translate strategy into tangible objective and measures. It uses a balance of traditional financial and outcome measures along with indicators of future success. It also aligns objective quantifiable measures and more subjective performance indicators.

• Financial performance
• Internal business processes
• Customer satisfaction
• Learning and growth

We also provide new opportunities to our clients and assist them in meeting new challenges:

• Assessment of compliance with regulatory agencies
• Documentation of treatment in an efficient and effective way
• Needs assessments for ongoing training
• Program development
• Marketing strategies
• Review of billing practices to maximize reimbursement while maintaining compliance with regulations

Impact To The Operation

Why are we different? 

Our philosophy is that the patient care and business processes of CORF are optimized when outpatient care is viewed as an integrated piece of a broader system of care. Our results are measured by:

• Reduced cost per episode
• Increased productivity
• Increased profitability
• Streamlined "best practice" processes
• Optimized information systems
• Increased customer satisfaction
• Patient retention within the system

Start-up Support

What do we offer? 

CORF Consulting Services provides consultative support for start-up operations in the field of rehabilitation. Our expertise in the opening of outpatient facilities can assist you in assuring a successful start-up.

Review and recommendations for floor plan

• Regulatory support
• Policies and procedures
• Job descriptions and competencies
• Assistance with interview and selection of key staff
• Orientation and training of staff
• Survey preparation
• Documentation guidelines
• Team building
• Operational support

CORF Consulting Services can also assist the department in meeting the requirements for survey including the following areas:

• Assessment of compliance with current Medicare regulations
• Mock surveys for the rehab department
• Needs assessments for ongoing training
• Determining competency and establishing ongoing programs for maintenance of competency
• Job Descriptions
• Forms and tools for patient documentation
• Review and development of an effective Performance Improvement program
• Mock surveys